Bilingual Community Moderator (Chinese & Japanese)
![JOJO Exchange logo](/startups/assets/logos/jojo-exchange.408ae307e8c0c2b480887d4a46d1c76ac2276746d3123ab2f447e536defb5cf0.png)
JOJO Exchange
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We are seeking a dynamic and dedicated individual to join our team as a Bilingual Community Moderator. In this role, you will play a pivotal part in managing and nurturing our diverse language-speaking communities, ensuring a positive and supportive atmosphere across various communication channels.
Responsibilities:
- Community Engagement: Actively engage with community members speaking various languages (including English, Japanese, and Chinese) on Discord and Telegram, facilitating discussions, providing support, and fostering unity.
- Support Ticket Management: Handle incoming support tickets from users of different languages, promptly resolving issues and escalating when necessary to ensure customer satisfaction.
- Outreach to Crypto Communities: Expand our presence in various crypto communities through outreach efforts, collaborations, and effective communication strategies.
- Content Translation: Translate content between English, Japanese, and Chinese to keep all language communities informed about Jojo Exchange’s updates, announcements, and initiatives.
- Event Coordination: Assist in organizing and promoting events targeting bilingual audiences, ensuring seamless communication and engagement.
- Feedback Collection: Gather feedback from users of different languages to identify areas for improvement and refine engagement strategies accordingly.
- Professional Conduct: Maintain professionalism, integrity, and impartiality while representing Jojo Exchange to diverse language communities.
Qualifications:
- Fluency in English and proficiency in Japanese or Chinese, with excellent written and verbal communication skills in all languages.
- Experience in community management, customer support, or a related field within the cryptocurrency or fintech industry preferred.
- Strong interpersonal skills and the ability to effectively engage with diverse audiences.
- Proven track record of managing multiple tasks and prioritizing responsibilities in a fast-paced environment.
- Passion for cryptocurrencies and a deep understanding of various crypto communities and cultures.
- Ability to work independently as well as collaboratively within a team.
Desirable:
- Previous community moderation experience.
- Experience in using Notion.
Please let JOJO Exchange know you found this position on Cryptocurrency Jobs as a way to support us so we can keep providing you with quality crypto jobs.
Location
Job type
Role
Compensation
Keywords
- Moderator, Non-Tech, PerpDEX, Bilingual
Please let JOJO Exchange know you found this position on Cryptocurrency Jobs as a way to support us so we can keep providing you with quality crypto jobs.
About JOJO Exchange
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