Head of Private Wealth & VIP Services - Crypto

About Us:

Wirex is a leading name in Crypto Private Banking, offering a myriad of innovative financial solutions empowering individuals to have control over their digital and traditional currency. Wirex Private is tailored to cater to the distinct needs of VIP and High Net Worth individuals, providing them with exclusive, world-class services, as detailed here.

Role Purpose:

We are seeking a dynamic, results-driven Head of Wirex Private to lead, define and execute strategies, ensuring an exceptional service experience for our elite clientele. The successful candidate will be adept at building relationships, driving sales, and developing tailored solutions that align with the unique needs of VIP and High Net Worth individuals in the cryptocurrency space.

Key Must-Have Qualifications:

• A proven track record in the crypto industry, with a deep understanding of market trends, challenges, and opportunities.
• Extensive experience in working with VIP/High Net Worth individuals, with a focus on sales or provision of similar premium services.
• Excellent communication and sales skills, with a demonstrated ability to engage, persuade, and nurture relationships with key clients.
• A hands-on approach, ready to dive into the nuances of client needs, market changes and service delivery.
• Focus on KPIs and sales metrics, driving performance, growth and enhancing the customer experience.

Core Responsibilities:

• Define Strategy: Develop and execute a robust strategy for Wirex Private, ensuring the delivery of bespoke, premium services to our esteemed clientele.
• Grow Sales and Client Base: Implement effective sales strategies, enhance client engagement, and drive the expansion of our VIP and High Net Worth client base.
• Build Sales and Support Function: Establish and lead a dedicated team focused on sales and support, ensuring that Wirex Private users enjoy a seamless, tailored service experience.
• Shape Wirex Product: Work collaboratively with cross-functional teams to inform the development of Wirex products, ensuring they meet the specific needs of VIP and High Net Worth individuals.

Key Competencies:

• Strategic Thinking: Ability to envisage and pave the path for Wirex Private’s future.
• Leadership: Lead with initiative, inspire a team, and drive performance.
• Client Focus: Dedication to meeting and exceeding the expectations of VIP and High Net Worth clients.
• Analytical Skills: Assess data, trends, and metrics to make informed decisions.
• Adaptability: Adapt to the dynamic nature of the crypto industry and client needs.

Application Process:

Interested candidates are invited to submit their application, including a CV detailing their relevant experience and explaining why they are the best fit for the position. The interview process will include:

• CV & application review
• HR screening call
• 1st Stage Interview with Line Manager
• Psychometric profiling (ThomasPerform)
• Final Stage Interview

Benefits:

• Enhanced annual leave (increasing with tenure)
• 1 paid day on your birthday each year
• 1 paid day on your service anniversary each year
• Medical Insurance
• 1 Paid Charity Day
• Flexible working hours
• Remote / Flexible working
• Annual Training Allowance
• Annual Performance Bonus Pay
• Extensive opportunity to grow your career and professional development at an innovative FinTech

Diversity and Inclusion:

Maybe you don’t meet every single requirement? We invite anyone who shares our passion, vision and demonstrates our company values to apply. Here at Wirex, we embrace unique, we celebrate individuality, and we are dedicated to building a diverse, inclusive and authentic workplace. If you’re passionate about this role but your previous experience doesn’t quite align with every requirement set out in the job description, we encourage you to apply, you may just be our next Wirexer!