Account Manager (Crypto)

About Us

The Tie is a leading provider of information services for digital assets. The Tie services hundreds of the largest institutions via their Terminal offering and API solutions, provides a suite of investor relations services to leading token issuers, and licenses data feeds to crypto exchanges and platforms. Our core offering, The Tie Terminal, is the fastest and most comprehensive workstation for institutional digital asset investors.

The Tie’s clients include the leading traditional and crypto-native hedge funds, OTC desks, market makers, trading venues, banks, sell-side firms, and other institutional market participants.

The Position

As an Account Manager, you are responsible for delivering a high-touch white-glove experience supporting our clients while working closely with the Account Executive team to drive upsells and net revenue retention. You will build a network of strong relationships within your assigned accounts and be a brand ambassador for The Tie.

Responsibilities

• Build strong relationships with assigned clients
• Work alongside the Account Executives to win new business and increase sales
• Provide support for customers in the pre-sales and post-sales processes
• Maintain CRM including recording details notes from meetings with clients
• Answering client questions via their designated support channel
• Communicate new feature launches
• Build dashboards, watchlists and news feeds for new clients
• Aggregate product feedback from clients and present to the product team
• Prospect and network for upsells to existing clients
• Drive net retention

Requirements

• BA/BS degree or relevant account management experience.
• Experience or passion for cryptocurrency markets is a must
• Experience interacting with institutional investors is strongly preferred
• An ability to gasp customers’ needs and suggest timely solutions
• Excellent presentation, relationship building and communication skills
• Strong analytical and problem-solving skills
• SQL and Python experience is a plus
• CRM and client prospecting experience

Benefits

• Competitive compensation
• Employee stock option plan
• Health, dental, vision, and disability insurance
• Flexible paid time off
• Flexible working hours
• A fast-paced and exciting work environment
• Strong teamwork-driven culture

Salary range: $75,000 - $110,000 + Commission

Location: New York City strongly preferred / hybrid considered