Retention Manager with Thai language

How you are going to make an impact 🛠

• Conduct welcome calls for new and existing clients, provide trading platform education, and assist with client inquiries.
• Implement upselling, cross-selling, and other strategies to enhance client retention and increase client lifetime value.
• Proactively cultivate relationships with existing clients to understand their needs and preferences.
• Offer personalised assistance, promptly address inquiries and resolve issues.
• Design strategies to ensure customer satisfaction and loyalty.
• Analyze client trading behaviours to identify growth opportunities.
• Collect product feedback from clients and promptly relay it to the relevant departments.
• Collaborate with other teams to enhance the overall client experience.

Discover your Fit 🪄

• Fluent in both English and Thai languages.
• Exceptional communication and interpersonal skills.
• Passion for finance and helping others succeed.
• Previous experience in client retention or account management will be considered a strong advantage.
• Prior experience in trading (Crypto or Forex) is a requirement.