Senior Account Manager

P2P.org launched in 2018 with a mission to positively influence the development of PoS technologies. Since our launch we have grown to manage $5.5+ billion USD in staked assets across more than 130 institutional clients and 38 unique blockchain networks and now P2P.org is a global Top-3 Non-Custodial staking provider.

We are currently seeking a highly skilled and experienced Senior Account Manager to join our dynamic team. This position requires an individual with a history of success in managing client relationships, a knack for understanding business needs, and a passion for delivering top-notch service.

Responsibilities

• Ensure that current clients are pleased with their experience at P2P
• Maintain up-to-date and comprehensive information on current clients in the CRM system
• Handle accounts receivable and payable with clients and partners
• Monitor dates and manage the renewal/signing of necessary documents with current clients
• Facilitate communication with clients and oversee the KYC process and document signing
• Collaborate with Support, BD, Product, Finance, and Legal teams to address the needs of existing clients
• Keep track of significant dates related to clients and ensure high-quality and timely responses to these events
• Manage upsell communication with current clients by organizing and conducting newsletters, webinars, and other forms of outreach focused on the current client base
• Announce important company offers and generate leads for the BD team

Requirements

• Native or mother-tongue level of English
• At least 3 years of experience in a similar role with major enterprise clients
• Outstanding communication skills in both written and verbal interactions
• Ability and willingness to work in a high-paced, multitasking environment
• Experience in negotiating in complex and conflict situations
• Experience as a project manager would be a significant plus
• Experience working in startups and commercial teams would also be a considerable advantage
• Previous exposure to fintech, financial services, or blockchain is a must.

Conditions

At P2P.org we have a team of experts with their own unique approach and ownership culture. Together we gain experience and make dreams come true! 🌟

• Competitive salary and equity package
• Well-being program
• Mental Health care program
• Compensation for education, including Foreign Languages & professional growth courses
• Equipment & co-working reimbursement program
• Overseas conferences, community immersion
• Positive and friendly communication culture