Account Manager, Crypto Enterprise

Candidates must be based in the United States in order to be considered for this role.

Who we are

We are a trusted, institutional crypto asset technology team that delivers leading data and software products to address the most complex data challenges. We build SaaS and DaaS solutions to convert crypto asset data into auditable information to support portfolio management, sub-ledger, risk, analytical and other financial reporting. Our products automate and optimize crypto asset data management for all businesses, including but not limited to funds, fund administrators, OTC and proprietary trading desks, exchanges, miners, protocols and accounting firms - and we are proud to call some of the largest crypto businesses and financial institutions our customers.

Position Summary

This role is a part of a newly created Account Management team that will serve as a bridge between the existing Sales and Customer Success teams. This individual will develop and maintain relationships with Lukka’s enterprise crypto-native customers while also seeking up-sell and cross-sell opportunities.

What you’ll do

• Act as an intermediary between the Sales and Customer Success teams to provide optimal service and support to our customers
• Facilitate relationship development at various levels with our crypto-native customers to strengthen our institutional partnership, and position Lukka as a best-in-class service provider
• Spearhead renewals and upsells of existing products and services, and identify opportunities to further enhance Lukka’s integration with customers
• Work cross-functionally in a highly collaborative team environment to further broader organizational objectives

Who we need

• 5+ years experience in account and relationship management
• Deep understanding of blockchains, digital assets and the crypto ecosystem
• Strong organizational and operational skills
• Exceptional communication skills (verbal, written, and presentational) with a proven track record of maintaining strong customer relationships
• Ability to use enterprise-wide systems for handling work processes in an effective and efficient manner
• A self-starter who anticipates and prepares for potential challenges and opportunities, with a focus on providing solutions
• A team player and active contributor who thrives in a dynamic and fluid environment

Nice to haves

• Experience with SaaS and/or DaaS
• Experience with SQL and database management
• Background in financial services (advisory, asset management, etc.)

Why Join Lukka?

Are you looking for a challenge? Lukka solves the most complex data and technology challenges for an industry that is at the forefront of innovation.

At Lukka, we strive to anticipate and respond to the needs of this new and ever-changing ecosystem of digital assets. That was true in 2014, while everyone was focused on trading & buying this new asset class, we were thinking about the tax implications of crypto. That innovative foresight continues today as we evolve and iterate on our product suite to address the regulations and educate our customers.

We are looking for passionate, collaborative, and strategic individuals who want to help shape the future of, well, everything – starting with making crypto more accountable. We invest in our teammates, promote from within & are responsible to each other by fostering an inclusive space for curious minds to thrive and innovate.

What’s life @ Lukka like?

We move fast and continue to be ahead of the curve. You could be part of a growing company bridging the gap between business and blockchain.

Here’s some insight into why our team members have joined:

• Ability to own the projects they work on
• Less red-tape to take ideas from inception to delivery
• Being at the forefront of an industry
• Small team, big dreams

Of course, let’s discuss some perks:

• Health and Dental insurance covered at 100% for employees and 70% for * dependents
• Flexible PTO - burnout is a real thing, we encourage all employees to * get out and recharge
• Generous Parental Leave - Your growing family is important to you and * thus important to us
• We work in a rapidly growing industry and we need to also constantly g* row. We can’t stay ahead of the curve if we aren’t learning. Every employee is given an annual learning allowance and encouraged to use it
• We want you for the long haul. We’re a team on a mission and we want y* ou to grow your career with us. Promoting from within is not just something we say, but something we do
• Hard work is rewarded at Lukka. Our recognition programs are designed * with you in mind – we provide free crypto to all new employees for learning purposes
• Team events - recent nights have included kickboxing, game night, and * happy hour!
• In-office Fitness Studio - whether you want to lift, meditate or pedal it out on our Peloton; you’ve got the ability to do so

So you’ve scrolled, your interest is piqued and hopefully read all of the important things…now what?

This is an exciting time to join a team that’s at the forefront of this rapidly growing industry. We are looking for people who constantly push themselves to think differently, are ready to face new challenges and chart exciting new paths. If this sounds like you, apply!