Product Support Specialist

Company Info

Phat Loot DeFi is a fast-growing decentralized finance and gaming startup, and we are on the path to having a significant market share in the Game-Fi, Play-to-Earn genre. We aspire to be the hub and bridge for game developers to connect their games to the blockchain. In a relatively short period of time, we have gone from a small team of visionaries to a growing team of qualified and driven individuals. At Phat Loot DeFi, we believe that we are only limited by our own imagination and creativity.

We have a bold vision of what we can achieve, and to get there, we need an extensive, highly skilled team. Do you have the drive to continuously learn and work with new technologies? Do you genuinely care about the community? Then we believe we can provide you with an incredible opportunity.

Product Support Specialist

We are currently looking for a Product Support Specialist(s) to help support a number of upcoming initiatives.

As a Product Support Specialist, you will be asked to wear many hats while you support our internal stakeholders across the organization. You will also regularly communicate with our online community, sharing insights and awareness about our product, upcoming initiatives, and respond proactively where necessary. The Product Support Specialist is our conduit into the heart of our community.

Role And Responsibilities

• Support the product, community, and marketing teams in their duties
• Actively look for gaps or misalignments and seek to rectify or provide critical and timely feedback
• Be the voice of our community and funnel valuable customer feedback to the relevant team
• Help foster and manage relationships with other projects, DAOs, and other relevant partners
• Properly represent Phat Loot DeFi and promote our products

Required Skills

• Minimum 6 months of experience working in the NFT space
• Ability to work on your own initiative(s) and make effective decisions under pressure
• Experience working in an agile environment
• Self-directed, receptive while being open to critique and feedback
• Strong communication and interpersonal skills
• Ability to pivot quickly with shifting priorities
• Exceptional attention to detail

Bonus Skills

• Social Media/Marketing experience
• Graphic Design experience
• Discord community management experience
• Keen gamer

Further Details

At Phat Loot DeFi, we support a culture based on positivity, camaraderie, and respect. Our success is your success! We are a startup in every sense of the word. While we have enjoyed a great deal of success in a short time, we have a long road ahead of us, and we want driven individuals to join us on that journey. We intend to provide various incentives to prospective employees that will directly link to Phat Loot DeFi’s achievements as a company, such as the potential for stock allocations for dedicated, long-term employees.

Salary: from 48000 NZD to 70000 NZD