Listings Operations Analyst

Powering Crypto with Data

NFT.com will be the world’s most trusted and accurate source of data for NFTs. After launch, NFT.com will bring the most up-to-date market capitalizations, pricing, and NFT information to our users.

Pulling data from multiple exchanges and combining our robust research allows us to provide the most realistic representation of each NFT. As we grow, we will continue to provide access to our data wherever, whenever, and however is most helpful to our users.

Creating an Open World

Our mission is to be the world’s authority on NFT data.

We believe in an open and decentralized world, where we play a pivotal role in powering decisions and insights to drive greater understanding and adoption of NFTs. We want to achieve this mission with people who truly believe in the value and potential of empowering individuals.

The Role

As our Listings Operations Analyst, you will work directly with the team responsible for listing new NFTs, integrating new exchanges, and processing all other information updates across the site. You will be at the forefront of what’s new and changing in crypto in this role, and will be expected to have strong problem-solving skills, patience, and detail-orientation.

Responsibilities

• Work directly with the listings team to enhance the quality, breadth, and depth of content on NFT.com
• Generate leads by proactively analyzing and scouting for high-quality projects
• Synthesize and compile pertinent project information for entry into Zendesk workflow
• Provide support to listings team on ad-hoc projects
• High-performers may earn quick promotions.

Minimum Requirements

• Deep working knowledge of technical and advanced cryptocurrency concepts, including swaps, protocols, dApps, exchange operations and more
• Exceptional communication (Ability to speak and write in English fluently and idiomatically)
• Organized, resourceful, and with proven ability to prioritize and manage multiple projects while maintaining strict attention to detail and strong ownership
• Strong teamwork and interpersonal skills
• Strong attention to detail and consistency
• Exceptional communication skills (written and oral)
• Strong troubleshooting and problem solving skills
• Passion for the world of cryptocurrency and related ecosystems
• Excellent organizational, influencing, and presentation skills
• Ability to handle ambiguity and thrive in fast-paced environment

Ideal Qualifications

• Experience in analytical and/or account manager roles in a technology company a plus
• Experience with a support ticket system (ZenDesk, FreshDesk, etc.)
• Knowledge of financial markets and data (e.g. APIs) a plus
• Experience with using cryptocurrency exchanges a plus
• Comfort with remote work necessary
• Experience providing practical business insights from data sets
• Experience with analytics and spreadsheet software (e.g. VBA, VLOOKUP, IF statements)
• Ability to extract and manipulate data using SQL
• Fluency in multiple languages is a bonus (e.g. Vietnamese, Russian, Turkish, Polish)