People Operations Director

About

At Matter Labs, we are building zkSync: a blockchain scaling solution secured purely by cutting-edge cryptography. Our mission is to scale Ethereum to billions of users, fully preserving its most valuable properties — permissionlessness, trustlessness, and resilience, — in order to protect and enhance global economic freedom.

We hold a strong opinion that zero-knowledge proofs (ZKP) are the only technology today that can achieve this goal. We are also proud to be the pioneer of the ZKP tech on Ethereum, and one of the few companies in the world with strong expertise in this field. Our contributions over the last 3 years include the first ZK rollup ever built, the first implementation of recursive ZK proofs on Ethereum, and the world’s first practical FPGA-based ZKP accelerator. Most recently, we launched a zkEVM testnet, making zkSync the first ZK rollup capable of executing native Ethereum smart contracts.

Across all hires we make at Matter Labs, regardless of role or team, we look for signals that a candidate will thrive in a culture like ours, where we value freedom, ownership mindset, and meritocracy.

The Role

At Matter Labs we work with some of the most gifted and dedicated talent in the industry, and attracting and retaining each individual contributor is critical. As part of the People team you will play a key role in ensuring its core mission: to create an environment where exceptional talent flocks to and thrives.

As the People Operations Director, you will develop and execute day-to-day operations associated with HR practices and processes across all functional areas including recruiting, onboarding, training and development, employee relations, performance management, compensation and benefits, and internal communications.

You will be responsible for developing the People Operations infrastructure that supports our organizational growth, ensuring that everyone has the right information, and systems and processes are efficient and simple. You are a strong operations and people manager, with a keen eye for detail and the ability to build robust and scalable systems and processes. Additionally, you have a high degree of empathy and an understanding of how to navigate sensitive employee matters.

You will have a large degree of autonomy in shaping the role and day-to-day tasks, but some of your responsibilities will include to:

• Develop a strong People Operations strategy and lead the implementation and management of systems, processes and policies that support the team
• Map the employee journey and lifecycle: from interviewing, onboarding, training & development, to exit interviews
• Manage and develop the benefit program & strategy; designing a competitive program for employees
• Construct the compensation philosophy and administration associated with compensation and equity
• Craft a hiring and recruiting strategy, including key recruiting metrics, and manage the recruiting team
• Onboard new employees and ensure they have access to necessary resources and tech
• Spearhead employee learning and development, including skills training, career pathing, management, and leadership development
• Partner with the executive team to build a performance management process/program
• Support employees on a day-to-day basis, providing coaching and counsel related to employee concerns, company programs, development, etc.
• Manage employee relations within the organization
• Partner with the executive team and managers on organization design and development
• Develop and manage processes to promote internal employee communication
• Partner with the executive team to maintain and support the culture throughout the company

As the People Operations Director you will be reporting directly to the COO.

Your Experience

• 7+ years as an HR professional in technology
• At least 5-7 years of experience as the primary HR point-of-contact within a high-growth company or business unit, preferably in the technology industry
• 2-4 years of experience in a startup environment, or at a quickly scaling tech company - big plus if you have experience working closely with developers and tech teams specifically
• Strong working knowledge of all HR functional areas including recruiting, onboarding, training and development, employee relations, performance management, compensation, and benefits
• Domain knowledge in the different areas of HR: Benefits, Organization Design, HRIS, Compensation, Rewards and Retention

Your Profile

• Native English speaker
• Detail and action-oriented individual with an owners’ mindset
• Comfortable working as an individual contributor in a fast-paced, dynamic, high-energy environment
• Strong communicator, empathetic and personable, and can manage your emotions and those of others very well
• You are flexible, always seek to learn and grow, and aren’t afraid to pivot
• Take a collaborative approach to leadership and you love working with others
• Sense of humor appreciated