Platform Operations Manager

Overview:

Platform Operations ensures the integrity, reliability, and controllability of the live trading environment. This function safeguards uptime and production stability across all user-facing and admin systems. It acts as the operational backbone between engineering, compliance, support, and product — ensuring that every change to the platform is controlled, reversible, and fully documented.

Duties / Responsibilities:

• Monitor uptime, latency, and error rates across critical components (e.g. matching engine, swap aggregator, auth/login, wallet APIs)
• Coordinate real-time incident response across engineering, support, and compliance teams
• Own the platform change calendar, enforcing pre-release QA, rollback plans, and sign-off procedures
• Manage all production config changes, including trading pairs, fee tiers, circuit breakers, leverage/margin toggles, etc.
• Manage access control across wallet infrastructure, trading admin dashboards, back-office panels, and vendor tools
• Maintain logs of all changes made to production environments, with audit trail visibility for Compliance and Risk
• Track vendor uptime and coordinate resolution of service disruptions (e.g. third-party vendors such as Fireblocks, Sumsub and others)
• Work with Support to identify and eliminate sources of recurring user issues or operational bugs
• Define and maintain platform health KPIs: uptime %, MTTR, deployment success rate, config change errors
• Drive operational tooling improvements (e.g. test scripts, monitoring dashboards, release checklist automation)

What We Look For In You:

• 5+ years of experience in fintech, crypto, or high-availability consumer platforms (exchanges, wallets, etc.)
• Deep understanding of system environments, risk controls, and incident management
• Comfortable working with cross-functional teams including engineering, product, and compliance
• Obsessed with operational quality and stability — you don’t just fix issues, you prevent them
• Experience working with vendors and managing third-party integration dependencies
• Detail-oriented with strong documentation and change-tracking discipline
• Bonus: experience with scripting, monitoring tools or release automation frameworks.