Business Operations & Strategy Manager

About Extsy

Extsy is revolutionizing the trading experience by placing users at the heart of our platform. We’ve integrated cutting-edge AI and lifestyle apps, with easy-to navigate trading tools, to deliver real-world utility through an intuitive, user-friendly interface. Our mission is to empower users with resources and a vibrant ecosystem that bridges financial markets with everyday life.

The Opportunity

We’re seeking a Business Operations & Strategy Manager to drive operational excellence and strategic alignment as we scale. You’ll be a key partner to Extsy’s leadership, turning bold ideas into actionable plans and ensuring our operations run like a well-oiled machine. This role is perfect for someone who thrives in a fast-paced, innovative environment, loves solving complex problems, and is passionate about creating a user-centric trading experience.

You’ll work cross-functionally with our Product, Engineering, Marketing and Compliance teams to streamline processes, optimize workflows, and execute high-impact initiatives. From shaping strategic roadmaps to managing day-to-day operations, you’ll be part of the glue that keeps Extsy moving forward.

Key Responsibilities

• Strategic Planning: Collaborate with leadership to define and execute Extsy’s strategic priorities, translating high-level goals into actionable plans.
• Operational Excellence: Design and implement processes to ensure seamless operations across product development, user onboarding, and platform integrations.
• Cross-Functional Coordination: Act as a central hub, aligning teams (Product, Engineering, Marketing, etc.) to deliver on time and exceed user expectations.
• KPI Tracking & Reporting: Develop and maintain dashboards to monitor key performance indicators, providing insights to drive decision-making.
• Special Projects: Lead high-priority initiatives, such as launching new AI-driven features or integrating apps, from concept to execution.
• User-Centric Focus: Partner with Customer Success to ensure operational processes enhance the user experience and align with Extsy’s mission.
• Process Optimization: Identify bottlenecks, streamline workflows, and embed continuous improvement into Extsy’s operating model.
• External Stakeholder Management: Coordinate with partners, vendors, and clients to ensure smooth delivery of services and integrations.

What We’re Looking For

• Experience: 5+ years in business operations and strategy at a fast-growth tech startup.
• Crypto & AI Familiarity: Understanding of crypto markets, trading platforms, and AI-driven technologies. Passion for staying ahead of industry trends.
• Analytical Mindset: Comfortable with data analysis, KPI tracking, and translating insights into actionable strategies.
• Execution-Driven: A proactive self-starter with a track record of driving complex projects from 0 to 1 in ambiguous environments.
• Communication Skills: Clear, concise communicator who can influence and align stakeholders at all levels, from executives to individual contributors.
• User-Centric Mindset: Deeply committed to delivering value to users, with a knack for understanding their needs and pain points.
• Organizational Prowess: Highly organized, detail-oriented, and able to juggle multiple priorities without dropping the ball.
• Adaptability: Thrives in a fast-paced, remote-first environment and can pivot quickly as priorities evolve.
• Positivity: We know the mission we’re on is bold and we believe a positive mindset and solution oriented approach can take you so much further than stressing over the issue.

Bonus Points

• Experience working at a cryptocurrency exchange.
• Entrepreneurial mindset with a passion for building user-focused solutions.
• Familiarity with integrating lifestyle apps or cross-platform ecosystems.
• Comfortable working with remote, global teams across multiple time zones.

Why Join Extsy?

• Be part of a mission-driven company redefining the trading experience.
• Work with cutting-edge AI and lifestyle integrations in a rapidly growing industry.
• Collaborate with a passionate, innovative team in a remote-first, dynamic environment.
• Shape the future of Extsy’s operations and strategy as we scale globally.