Community Manager

About Wintermute

Wintermute is one of the largest liquidity providers in digital assets globally. We manage billions in assets and trade more than $5B+/day across dozens of different trading platforms. Wintermute provides liquidity algorithmically across most exchanges and its own OTC products. We support all major centralized and decentralized exchanges and trading platforms, AMMs, RFQs, aggregators and we work with most major chains.

Wintermute’s customer-facing business includes various OTC products such as electronic trading API and single-dealer platform for a wide range of counterparties from crypto native whales to large traditional finance institutions. Wintermute is also providing market making services for blockchain projects where we supported most of the world’s largest and most prominent launches. In addition to providing the best in class liquidity products, Wintermute is one of the earliest and most active supporters of DeFi. We invest in and help scale early stage DeFi projects, we actively participate in governance of various protocols and cooperate with projects of building the missing pieces of the ecosystem.

Wintermute is a hyper-growth highly profitable business with a very ambitious vision and roadmap. We are backed by Lightspeed, Pantera Capital, Sino Global Capital, Blockchain.com Ventures, Avon Ventures by Fidelity Investments, DeFi Alliance and other top tier investors. We are run as a technology company, not a financial service provider, and we build our culture around core values of ambition, collaboration, entrepreneurship, transparency and meritocracy.

Community Management at Wintermute

We are excited to be recruiting our first Community Manager who will co-design and execute community engagement and growth strategy for a new DeFi project incubated by Wintermute.

You will work in and be an integral part of the product incubation team through the pre-launch phase, Day 1 and beyond. The role will be varied and cover various aspects of community management. You will own the community plan, build out the content and tools, interact with the community in chat, voice and even face-to-face.

It is an incredibly unique opportunity that gives you the ability to work with the industry experts at a leading crypto trading firm, as well as with a wider decentralised team of a new exciting DeFi project.

Responsibilities

Community Strategy:

• Develop community engagement and growth plan
• Set up the right systems and processes to ensure successful community building and participation
• Ensure community strategy is aligned with broader marketing strategy, events and materials
• Help create the community narrative

Community Management

• Manage Discord and Twitter accounts and ensure communication and moderation
• Organise community events, incl contests, community calls and online activities
• Co-create and publish engaging thought leadership on issues in the DeFi space via Twitter, Medium, etc.
• Track and measure outcomes

Community Support

• Manage support requests
• Understand product mechanisms and be able to answer community questions, speak with users, and support integration partners

Collaboration

• Work closely with design, marketing and product teams to ensure alignment and focus on community
• Act as the voice of the community to help prioritise the product roadmap

Hard Skills Requirements

• 2+ years in community management, incl at least 1 year in crypto
• Deep understanding of and genuine excitement about the crypto community
• Proven ability to manage large communities and make them successful
• Hands-on expertise with Discord and Twitter
• Great sense of humour and creativity
• Great content creation skills (articles, tweets, memes/visuals)
• Experience and willingness to host virtual events
• Passion for customer service and strong conflict management skills

Preferred Requirements

• Meme guru
• Experience in community management for DeFi projects
• Proficiency in multiple languages
• Strong personal presence on Twitter and other social media
• In-person event management experience
• Passion for jazz

Other Requirements

• Have an owner mentality: you focus on the ultimate result for the company (short and long-term growth)
• Able to understand the bigger picture and be very hands-on and practical;
• Flexibility to find the right approaches for each product, company, situation, not only copy paste what was seen before
• Fact-based approach to marketing
• Determined, ambitious yet humble, willing to work hard, take feedback and learn on the way
• Like meritocracy and being judged by what you deliver
• Have an entrepreneurial mindset; prepared to work non-standard working hours and travel if required
• Like working in the team collaborative environment
• We prefer people to work in the office at least 50% of the time with preferred location being London; we are also open to candidates based in Singapore, US and remote candidates in exceptional cases

Wintermute Offer

• A unique opportunity to work on very interesting projects, get the level of responsibility and ownership that would take years longer to get in other startups of similar scale or in financial institutions
• A unique opportunity to join one of the strongest and highest potential crypto startups globally, one with is already commercially successful, yet is small enough to have significant impact and upside
• Great culture: highly professional and ambitious, yet informal, friendly, non-hierarchical, collaborative and entrepreneurial For office candidates: a cool office in central London with a sci-fi touch
• Weekly team events, such as offsite events, team lunches, team dinners, team board games and gaming sessions; these are not obligatory in any sense, but this is what many of us like to do
• Aligned incentive structure: on top of competitive fixed compensation you get significant performance-based variable pay

Tips for Successful Application

• Only apply to us if you are genuinely interested or curious about this role and this space; this is not for someone who is just looking for “a job”
• Do your research: look at our website, social media channels and key crypto events
• Write us a short, honest, and direct message if you’d like to apply. Tell us about why you are interested in Wintermute generally and this specific role in particular
• Do not send us generic copy paste applications, we are looking for authentic people who share our interests, values and ambitions. If you don’t have some obviously matching experience or skills, make sure you state very clearly what you can bring or how your experience is relevant/transferable
• Prepare to be asked specific questions about your past projects and our hard skills requirements
• We get a lot of applications, so unfortunately, we won’t be able to proceed if you simply press “submit button”; we do promise to reply to everyone who puts time and effort into making the application relevant!