Head of Community

What we’re looking for

• Deep understanding of community management and engagement strategies.
• Strong interpersonal skills and the ability to build relationships with diverse groups.
• Leadership experience in managing and motivating a team.
• Excellent communication and public speaking abilities.
• Demonstrated ability to develop and execute community growth initiatives.
• Creative mindset with the ability to think outside the box and innovate.
• Problem-solving skills to effectively handle challenging community dynamics.
• Data-driven and analytical, comfortable using metrics to evaluate success and improve strategies.
• Ability to work collaboratively across departments to align community goals with organizational objectives.
• Adaptability to thrive in a fast-paced, ever-changing environment.

Responsibilities

• Design and implement strategies to foster a vibrant and engaged community.
• Lead and mentor a team of community managers, providing guidance and support.
• Develop community guidelines and policies to ensure a safe and respectful environment.
• Organize and host events, both online and offline, to increase community engagement.
• Monitor community feedback and implement improvements based on user input.
• Collaborate with cross-functional teams to integrate community insights into the product development process.
• Establish partnerships with key stakeholders to enhance community growth.
• Manage communication channels, including forums, social media, and newsletters, to disseminate important information.
• Analyze community metrics to assess performance and identify areas for improvement.
• Act as the primary point of contact for community operations and escalate issues as needed to senior management.

Qualifications

• Bachelor’s degree in Communications, Marketing, Business, or a related field.
• Minimum of 5 years of experience in community management or a related role.
• Proven track record of successfully growing and nurturing large communities.
• Experience with online community platforms and social media tools.
• Strong project management skills with the ability to manage multiple initiatives simultaneously.
• Familiarity with emerging community management trends and best practices.
• Experience in conflict resolution and crisis management.
• Comfortable with flexible work hours to accommodate various community events and engagements.
• Previous experience in a leadership role within a community-focused organization is preferred.
• A passion for building and supporting inclusive and diverse communities.