Community Manager

Company description

Innovation Upstream is a software agency specializing in rapid software development. Our competitive pace is achieved by constantly optimizing the way we work and testing/adopting bleeding edge software engineering trends.

Our mission is to find the absolute fastest way to implement software. We are constantly iterating on our stack, optimizing our repository and code patterns, and learning new and better ways of doing things. If you are someone that is self-motivated to always be on top of the latest trends in web software development and constantly learn new things, this is the place for you!

Our work culture is very laid back. Aside from the occasional deadline/meeting, you are free to fulfill your hours on your own schedule, swap weekend days around, and choose your own start time. Since we are a small distributed team, much of our culture has yet to manifest. The relaxed work environment and passionate continued learning culture are so far the most stand-out features of our culture. All team members are encouraged to share knowledge, present learnings when trying new tools, languages, frameworks, and engage in paired programming on a regular basis. We believe that elevating each other by sharing knowledge and working together is key to building a strong software engineering team.

About the position:

Innovation Upstream is seeking a talented and motivated community manager who is experienced in cultivating, fostering, and communicating with a large scale decentralized community.

This role’s responsibilities include:

• Creating, managing, and growing social channels (twitter, discord, telegram, etc)
• Ensuring community is updated on all new features and announcements
• Ensuring community questions are publicly answered
• Providing direct 1-1 support to community members (with the support of a moderation team)
• Recruiting and managing a moderation team as the community grows
• Marketing via all available channels and methods
• Community sentiment aggregation and reporting
• Feature request aggregation and reporting

The role is currently remote and you can work from anywhere. You will be expected to manage various competing deadlines, and projects. Teamwork, problem-solving, accountability, and good communication skills are necessary.

We’re looking for someone who has:

• Experience managing and growing social channels
• Experience fostering positivity in a large scale community
• Experience managing a decentralized global community
• Experience supporting users'
• Knowledge of and experience using blockchains, wallets, dApps, DeFi