EU Community Manager

About Acala

Acala’s mission is to build and nurture the autonomous financial infrastructure of the decentralized web. Delivering on this mission will bring more financial accessibility, opportunity, and prosperity to everyone on the planet through a new, open financial system.

Our core project is the Acala Network itself, which we expect to become the de facto DeFi parachain and stablecoin of the Polkadot ecosystem. Polkadot provides the underlying trust primitives to our parachain, upon which we’ve built our suite of financial primitives including; decentralized, multi-collateral stablecoin; trustless staking derivatives, and Decentralized Exchange. These primitives will be used by us and other teams to power open DeFi innovations, and remove the need for the intermediaries that inhabit almost every conventional trust-based financial system.

We have secured our support from eminent backers like Polychain, Coinbase Venture, Pantera and many more. Acala has just began its launch process on December 18, 2021, so there’s no better time to join our mission and be a part of the future that we’re building.

The Role

As a Community Manager at Acala, you will have the opportunity to shape the community and public perceptions of Acala. We are looking for a DeFi power user that “lives” in online communities and enjoys interacting with others. You need to be a strong communicator that understands Acala’s mission, values and product suite.

You should be curious, have strong investigative skills to solve user issues and the ability to appropriately escalate any problems to internal stakeholders (technical or community-related). Furthermore, you should have high levels of empathy and be able to communicate user pain points to our Product team. Lastly, as a public-facing member of Acala, you need to maintain the highest levels of professionalism even when being criticized by members of the community.

You should have a passion for decentralization, Web 3.0, rebuilding the world’s financial infrastructure, and you should be fun and easy to work with. Additionally, you will have the opportunity to continue growing in responsibility over time.

What you’ll do:

• Community Management: Moderate and answer user questions in Discord, Telegram, Reddit, Twitter, Email and YouTube; Communicate important updates to our Ambassadors; Escalate user and community feedback to internal team
• User Advocacy: Test products prior to release to identify user issues; Review announcements that impact users
• Education: Create user guides, FAQs, Wikis, and other educational content for Acala’s and Karura’s products and events
• Operations: Assist tasks related to the day-to-day operation Acala on an ad-hoc basis

What it takes:

• Minimum 2-3 years CM experience moderating an online community via the channels above
• Intimate knowledge of Discord in particular; You’ll be using it’s tools and capabilities daily
• Advanced DeFi user experience, and involvement in the crypto community
• Video production and editing skills, and experience creating video tutorials [send us links!]
• Flexibility to work with our global team across multiple timezones
• Advanced communication skills; Verbal, written, listening, presentations, texting, tweeting, etc
• BONUS: Familiarity with the Polkadot & Kusama ecosystems

Our Team

With approximately 50 full-time team members working across 8 different countries, our team is truly decentralised. We’re some of the leading blockchain innovators, Substrate & Rust engineers, full-stack dApp developers, & Economist Analysts. But we’re just people like you, working from our shared desire for a fairer and more inclusive financial system, in direct contrast to the clear shortcomings of the current institutions that run our world.

Our Values

The community we’re building is shaped by our values and fuelled by the needs of all humans:

• Inclusion, Care, Trust, and Respect
• Empowerment
• Guidance and Support
• Friendship, Community, Real Relationships

We’re building Acala based on a core set of values we believe are in line with the tenets of web3:

• True decentralisation
• Less Trust, More Truth
• Integrity
• Accountability
• Empowering individuals with more autonomy

What We Have Achieved

Acala was founded in 2019 as an early Web3 Foundation grant recipient, and is an ecosystem and education partner of both the W3F and Polkadot. Throughout 2021 we have proven ourselves to be the DeFi hub(s) of the Polkadot Ecosystem & Community by securing the first crowdloan-funded parachain slots on both the Polkadot & Kusama blockchain networks. But even at this, our true work has only just begun…