User Experience Design Lead

Our client empowers the $2T telco market to move onto the blockchain, with an open, and efficient network for all. They are building a network that enables any party to become a provider of connectivity (and even financial services), bringing blockchain benefits to existing telcos but also opening the world up for new methods of providing connectivity - mesh networks, peer to peer, etc, pushing the economic benefits back to the participants. Their goal is to build the last singular network for the planet, accessible to anyone and owned by everyone.

Our client seeks an experienced User Experience Design Lead to lead and scale the design function within the team. Initially, the User Experience Design Lead will leverage their expertise in human factors to craft impactful mobile experiences that are powered by a decentralized connectivity protocol!

Company Audience

• Billions of people struggling to affordably stay connected to the mobile internet
• Billions who could benefit from crypto and DeFi, but for whom DeFi remains largely inaccessible
• Telcos who have an opportunity to support their customers with DeFi-powered financial services
• Connectivity hubs like airlines, cruise ships, local hot spots, in need of ancillary revenues and looking to improve user experience and loyalty
• Blockchain community, looking for building blocks that can easily be integrated into their existing products and services

Responsibilities

• Own the user flows and design language for the company’s flagship D2C mobile app - crypto, telco, fintech, blockchain
• Manage the design process from end-to-end
• Translate a set of use cases and product features into intuitive user journeys that drive product adoption and growth
• Work closely with product management, engineering, and marketing to understand their vision, target audiences, objectives, value propositions, capabilities, and constraints to design experiences that are both visionary and practical
• Blend a knowledge of human factors with data-informed insights to design, test, measure, and iterate on experiences that drive measurable business outcomes
• Exercise impeccable judgment on prioritization, have a good sense for which decisions require broader buy-in from the group, and which decisions you can run with
• Act with autonomy, drive, and a sense of ownership to cultivate an experience that balances function with fun, that just works and surprises & delights

Requirements

• 5+ years of experience as a user experience designer on a large-scale D2C mobile app
• Direct experience with a 0-1 mobile app design project or a major redesign of the user experience of a large-scale mobile app
• Demonstrated ability to break down complex propositions to multiple audiences into effortless, intuitive, and delightful mobile app experiences
• Successful track record of cultivating positive working relationships throughout the organization
• Clear, concise written and verbal communication and a track record influencing technical and non-technical staff
• A palpable passion for effortless, functional, and delightful user experience design

Benefits

• Competitive salary with generous token options plan
• Unlimited PTO and flexible remote options
• Company Paid Medical, Dental, Vision Benefits
• 401k with 100% match up to 4%
• WFH benefits

Company Values

• Thinking in possibilities:* Our client realizes that most in the world see the world in terms of everything that is not possible. They believe the future is made by those who look at what is possible. Seeing a path of what is possible through all that is not possible requires intellectual curiosity, dedication, and diligence. They are big thinkers and believers but also pragmatists focused on relentless execution.
• Integrity of word, thought, and action:* Integrity is in what is behind our clients’ words, thoughts, and actions. They help themselves and others to stay close to why they do things, so they can align, together, for the highest purpose.
• Diversity of perspectives:* A good discussion is one that at the end, has all participants feel that the other participants understood them, even if they have different ideas. This requires trust, vulnerability, and compassion. Our client believes organizations, where people can truly co-create, will thrive and excel.
• Winning with purpose:* They are mission-first and realize that winning is a requirement to achieve lasting change that benefits all of humanity. Even though they love to compete for good, we know winning itself is not the same as success, it’s needed to succeed.
• Ownership is key:* When they own their successes and failures, their best qualities, and flaws, they can truly work in a team, as a team. Ownership unlocks greatness as a team because it enables them to support and be supported.
• The excellence of being:* Excellence is an expression of being, of what they want for themselves and others. It is passion turned into action. Our client shares a desire to learn and excel while being comfortable with failing. Excellence comes out when they’re courageously open about what they desire for this world.
• Unity in consciousness:* They/you understand that they are all one. They are all working towards moving humanity forward in their own unique ways. Our client firmly believes that there is infinitely more that unites them than that separates them. Their work is to bring that out in the world.