Head of Customer Support

About us

zondacrypto is the largest cryptocurrency exchange in Central and Eastern Europe. It is also a company created by creative people who believe that cryptocurrencies and blockchain are the future. When planning the further development of our platform, we are looking for people who are characterized by an open mind, unconventional thinking, commitment and a willingness to continuous development. People are the greatest value of our company, that is why we care for them and let them “spread their wings” through training and daily challenges. We care about the satisfaction and comfort of our associates by constantly expanding the package of benefits. If you are looking for an interesting, demanding job, and you are also interested in cryptocurrency and/or investing in the stock market, be sure to apply for our offer.

The role

Are you an experienced leader with a passion for the crypto industry? We’re looking for someone like you to join our team as Head of Customer Support department. You’ll have the opportunity to guide an 8-member team and drive our customer service to new heights.

Key responsibilities:

• Overseeing the daily operations of the Customer Support team;
• Planning and assigning tasks to team members to ensure efficient customer service;
• Delivering regular quality analyses and preparing monthly reports to monitor team performance;
• Ensuring stable operations across all communication channels (chat, email, social media);
• Onboarding new employees to quickly integrate them into the team and procedures;
• Scheduling the team’s work shifts, considering business needs and staff availability.

What we’re looking for:

• Knowledge and experience in the cryptocurrency industry;
• Previous experience in a managerial role, preferably in customer support;
• Proficiency in English and Polish at a minimum of C1 level;
• Ability to manage a team and organize work under pressure;
• Excellent communication and interpersonal skills;
• Capability to analyze data and draw conclusions to improve service quality;
• Strong problem-solving skills and decision-making abilities.

What we offer:

• 100% remote work;
• Exciting team-building company trips abroad two times a year;
• Possibility to work remotely from corporate apartments located across Europe;
• Private healthcare - LuxMed;
• Multisport card;
• English lessons during working hours;
• Training budget.
• Work in an innovative and dynamic environment;
• Opportunities for professional development and upskilling.