Customer Experience Specialist Intern

YellowHeart is an NFT ticketing and music platform leading the entertainment industry into the future with mass adoption of blockchain and NFT technologies. Today, YellowHeart’s core focus is on the YellowHeart music marketplace, along with YellowHeart NFT ticketing. Our successes include:

• First Major Band (Kings of Leon) to Release Album as NFT
• Release of the last works of Jerry Garcia exhibited in the Rock & Roll Hall of Fame
• First launch of NFT song in space with SpaceX and Kings of Leon We’re a distributed team working from around the world — New York, Lisbon, San Juan, and many more.

Music artists, fans, and blockchain technology all come together at YellowHeart. This is a fantastic opportunity to get experience and your foot in the door in blockchain tech and the music industry. Interacting directly with customers and acting as a liaison to the marketing, product, and development team is the best place to learn precisely what you’ll need to get your career started.

The Role

As a Customer Experience Specialist Intern, your role will be to help customers troubleshoot issues, deliver accurate and timely answers to questions, and direct communications to the right individuals within the organization. You will also be a part of larger impact projects that will flex and grow your overall skills.

Duties + Responsibilities:

• Respond to incoming chats, social media inquiries, and emails
• Interacting with customers and handling customer queries and complaints promptly; use problem-solving skills to shift customer challenges into positive outcomes
• Exemplify the brand voice and tone in all customer and community interactions
• Creating, classifying, and updating support tickets
• All other duties and tasks assigned by leadership

Requirements:

• A minimum of Junior status in an undergraduate degree program
• Have knowledge and interest in blockchain technology and NFTs
• Experience with Discord, Reddit, and other community platforms
• Strong written and spoken communication skills
• Self-motivated, proactive, and organized