Player Support Representative

Are you interested in joining a rapidly growing business in the cryptocurrency, sports and gambling industry, where you’ll provide exceptional service to our growing player base? We are on the lookout to expand our Player Support team, where we provide exceptional service to our players.

As one of our Player Support Representative, you will be the main touch point with our players, helping them enjoy our platform and assisting them with any queries. All communication with our players will be via chat - no phone calls!

If you don’t have experience in cryptocurrency, sports or gambling industry, that’s okay! We can provide this training on the job. We are looking for candidates who are thoughtful, have great communication skills and are able to provide personalised attention to our players.

Our service never stops! As we service players around the world, we create a roster for our team to service our players across multiple time-zones. We have roles which fit within normal AEST (UTC +10) business hours, but we’re also on the hunt for team members who are keen to work rosters which service our players in different time zones. Let us know your preference as part of your application.

This is an excellent opportunity to get the chance to develop in your career. We’re keen on hearing about what motivates you professionally and provide you a pathway to learn and develop in our company.

As we build our business, we’re working hard to create an inclusive team environment, where we value people who can work well together, can have fun and be respectful to one another. This role is ideal for someone who wants to be part of a growing company, can collaborate and help us build something great!

At Kingside we are a service provider of Shuffle.com. Shuffle is the future of crypto betting and the premier destination for casino games and sports betting.

Locations: Melbourne, Australia preferred. Remote options may be available for exceptional candidates.

Employment Type: Full-time, rostered positions. Candidates must be flexible and available to work weekends, nights, and public holidays as required.

Start Date: Immediate, flexible.

Key Responsibilities:

• Providing high-quality, speedy customer support via live chat
• Addressing and resolving player inquiries in a timely and professional manner.
• Maintaining a high level of client focus and dedication to customer satisfaction.
• Demonstrating a strong capacity for attention to detail and problem-solving.

Capacity and Skills:

• Proactive personality with a willingness to learn and adapt.
• Strong computer proficiency and strong communication skills, including writing with correct grammar.

Desirable Qualifications:

• Experience within the gaming, betting, or cryptocurrency industries is highly regarded but not essential.
• Candidates with previous customer support experience, especially in relevant fields.
• Bilingual or multilingual candidates (with writing ability) will be highly regarded.

Benefits:

• Competitive salary and benefits.
• Opportunity to be part of a growing industry and company.
• Dynamic and supportive work environment.
• Training and development opportunities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply Now

If you are passionate about providing outstanding customer service and are seeking an opportunity to advance your career with a company at the forefront of the sports and gambling industry, we encourage you to apply.

Please submit your CV of no more than 2 pages, and a cover letter of no more than 200 words, highlighting your suitability for the role and what has motivated you to apply.

How will we assess your application?

Communication is key to this role, as you’ll be the face of our online gambling site, dealing directly with our players. Please read the job ad above and submit your 200 word max cover letter outlining your professional motivation and your suitability for the role. We want to see how you can communicate - striking the right balance between being factual and persuasive, and showing your personality in the way you write.