Customer Success Representative (CSR)

Company Description

Rise is a comprehensive solution for companies, DAOs, and agencies to globally onboard, pay, and reward employees, contractors, and contributors in both fiat, stablecoins, and cryptocurrencies — all while staying fully compliant with international regulations.

Our platform enables automated routing between fiat and crypto payouts, compliant onboarding in 190+ countries, and secure on-chain professional IDs for team members. Join the Rise revolution and help redefine how organizations operate in the digital era.

Role Description

This is a full-time remote role as a Customer Success Representative (CSR) at Rise.

As a CSR, you’ll be the trusted point of contact for our customers — ensuring a smooth onboarding experience, resolving inquiries quickly, and helping clients get the most value from Rise. You’ll work cross-functionally with our Operations, Compliance, and Product teams to deliver world-class support and retention.

This is a dynamic role for someone passionate about customer experience, technology, and global fintech. You’ll play a key part in helping our customers scale globally with confidence.

Responsibilities

• Serve as the main point of contact for customer inquiries and issue resolution
• Guide new customers through onboarding and setup of Rise’s platform
• Provide timely, clear, and empathetic support via chat, email, and video calls
• Collaborate with Operations and Product teams to troubleshoot complex issues
• Educate customers on new product features and best practices
• Track customer health, adoption, and satisfaction metrics
• Identify upsell opportunities and collaborate with Sales and Account Management
• Maintain accurate records of all customer interactions in HubSpot and internal systems

Qualifications

• 1–2 years of experience in Customer Success, Account Management, or Support at a B2B SaaS or fintech company
• Strong communication and problem-solving skills
• Empathetic and customer-obsessed, with a passion for delivering exceptional experiences
• Highly organized and detail-oriented, able to manage multiple accounts simultaneously
• Comfortable using modern support and CRM tools (HubSpot, Intercom, Zendesk, Slack, etc.)
• Ability to work independently and remotely in a fast-paced startup environment
• Bachelor’s degree in Business, Communications, or related field

Nice to Have

• Experience in fintech, payments, or global payroll
• Familiarity with Web3, blockchain, or crypto-native organizations
• Exposure to compliance or onboarding processes (KYC/KYB)
• Experience supporting enterprise or global accounts

Compensation

$70k–$85k OTE ($60k–$70k base + $10k–$15k performance bonus)