Customer Success Manager

Mogul Productions is a decentralized film financing (DeFiFi) and movie-based NFT platform that connects creators, movie fans, and film financiers in one space to ensure the best films get made by giving everyone a voice. By leveraging blockchain technology, NFTs and a tokenized system, Mogul incentivizes participation and rewards engagement. Using the Mogul in-app payment and utility token (STARS), users can vote on, greenlight and participate in key decision-making aspects of production.

Responsibilities:

• Serve as an escalation point for our most important or complex investigations
• Provide support across all platforms in an articulate and empathetic manner
• Proactively suggest impactful changes across workflows and tools by working with all teams
• Handle pre and post calls focused on key product features and answering any related questions
• Operationalise new and existing policies, processes and procedures
• Prepare and present reports on relationships / feedback to internal stakeholders
• Maintain a high level of professionalism at all times

Who you are:

You are an independent, organized, outgoing team player who wants to be a part of a global team of highly renowned, award-winning filmmakers. You want to join a company on the ground floor for a chance to run with ideas, move quickly, and see your success come to life. You’re customer-service oriented, a quick learner, a self-starter and are eager to solve complex problems. Plus, you want to work in the most entertaining industry in the world.

Experience & Skills:

• 3+ years experience as an account manager, customer service executive, or similar
• Experience within crypto/blockchain - wallets, ethereum + more
• Team player, with strong time-management skills and ability to multitask
• Empathize with clients and their ongoing support needs with a focus on quality and attention to detail
• Experience with different channels of support, utilising the best customer support software & technology such as intercom and more
• Self starter able to build out knowledge pannel whilst creating workflows to improve on quality / efficiency of service

Nice-To-Haves:

• Experience working with start-ups
• Familiarity with the movie industry

Why Join Mogul?

• Flexible and welcoming work environment: We have a success-based culture and encourage you to work however you’re going to be most productive and bring your best self to Mogul. We welcome any person from all walks of life. Mogul is for everyone. We promote and encourage diversity on our team.
• Mixed compensation and incentive structure: As a young start-up, we’re able to offer a compensation structure that can combine elements of salary, ownership, and success-based bonuses
• See your success come to life! Join us on the ground floor and see our movies go from ideas to cinemas. One day you’ll see your hard work on screens around the world
• Learn and grow! We operate on the cutting edge, and we want you to as well. You’ll be encouraged to research the best practices for how we can be a better brand on social
• Meritocratic culture: We believe the best ideas should rise to the top, regardless of your position within the company. Everyone is encouraged to voice their opinions and run with their ideas when they’re passionate about them
• Perks, perks, perks! As a core member of our team you’ll come to premieres of our movies, visit the sets, meet the actors, and see first-hand how movies are made!

Are you interested? Apply now and we’ll be in touch!