Community Manager

About us:

Markovian Studios is a web3 venture builder based in the Bay Area coming out of stealth mode. We have a portfolio of projects at various stages of maturity including an NFT SaaS platform, high-end brand NFT collections, smart contract development and SaaS testing products.

We are looking for community managers to participate in our growth and success as we scale.

Responsibilities:

• Setup bots and channels
• Maintain activity with users in Discord
• Regularly keep up-to-date with security breaches related to bots or related-platforms
• Answer support tickets and mitigate escalations (FUD, complaints)
• Work with team to deliver announcements related to the product
• Work with marketing to create social media posts (Twitter, Instagram, Telegram)

Requirements:

• Minimum 1-2 years experience in help desk, customer service, or moderator roles
• Previous experience managing a Discord community
• Strong knowledge of the NFT/crypto space
• Familiarity with setting up common Discord bots for servers
• Proactive and self-guided
• Strong communication skills
• High empathy and emotional intelligence