Community Manager

About us:

ForceField’s mission is to enable blockchain founders to “pour fuel on the fire”. We are an operating group and growth partner of Kenetic Capital portfolio companies & leading Web 3.0 companies.

Kenetic Capital was established in 2013 and has become the leading venture capital firm in the cryptocurrency and blockchain space with over US$5 billion in assets and 280+ investments in leading companies including FTX, Ethereum, Solana, and BlockFi.

The founding partners behind ForceField are successful serial entrepreneurs in the blockchain, ecommerce, and digital marketing space, having created dozens of companies doing hundreds of millions of dollars in annual revenues and billions in enterprise value.

ForceField’s team of professionals in marketing, growth, strategy, and operations are currently pulled from the various portfolio companies which have a combined team of over 170 professionals across four offices.

About the Role:

We are looking for a Community Growth Manager to moderate, engage and grow the communities across social media channels (Telegram, Discord, Twitter, Reddit & more in the future). You will be the first point of contact for online fans and followers, thus developing an intimate relationship with the online community.

To be successful in this role, you will need to have a deep passion for social media, stay abreast of new developments and opportunities in the industry, and be a strategic thinker. You must be a “people person” with great communication skills and the ability to moderate online and offline conversations with our community.

Responsibilities:

• Own the process of growing communities across various platforms such as Twitter, Telegram, Discord, etc.
• Monitor all social media channels and report issues to stakeholders
• Set up and implement social media and communication campaigns to align with marketing strategies
• Organize and participate in events to build community and boost brand awareness
• Create meaningful engagement within the community by coming up with innovative ideas
• Manage forums and other social media platforms by responding to comments and queries
• Establishing online community guidelines and standards
• Relay community feedback to relevant stakeholders
• Stay up-to-date with digital technology trends

This might describe you:

• Proven 1-2 years of work experience as a community manager or similar role
• At least two years of experience managing social media platforms (Discord, Twitter, and Telegram is essential)
• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series, and writing an email newsletter)
• Ability to identify and track relevant community metrics
• Excellent verbal communication and writing skills
• Attention to detail, critical thinker and problem-solver
• Knowledge of marketing trends and techniques
• Superb time management skills