Customer Support Agent (Spanish and English)

Traditional credit was built for people who already have money. Requirements for credit history, collateral, and costly underwriting create insurmountable barriers for those who need capital most—over 1.4B people lack access to credit. A vendor in Lagos earns cash daily but can’t prove a steady income. A Colombian nurse with years of perfect informal repayments remains invisible to banks. Most lending systems spend a lot to guess who will repay—and yet so many who are creditworthy still can’t get a loan.

We built Credit to work differently—to reveal creditworthiness through a borrower’s actual behavior. Since launching in December 2024, Credit has issued over 175,000 loans to more than 100,000 unique borrowers using stablecoins on World Chain, with decisions and settlement in seconds and no paperwork, collateral, or data beyond a wallet address.

Join us in advancing open, fair credit.

About the role

We’re seeking a customer support agent with bilingual proficiency in Spanish and English to manage user support for Credit, our leading undercollateralized lending system, specifically on our World MiniApp and credit.cash. You’ll be the primary point of contact for our users, helping them with questions, issues, and feedback.

As a key member of our team, you’ll work directly with the founders to identify user pain points, report bugs, and suggest product improvements. You’ll have direct impact on thousands of daily users.

Key responsibilities

• Handle customer inquiries, issues, and complaints through multiple channels (Intercom, Email, Facebook)
• Troubleshoot and resolve user-reported issues using internal tools and resources
• Communicate with the engineering team to report bugs, technical issues, and user feedback
• Monitor and document product updates and new features, keeping users informed and support materials updated
• Compile reports on user activity and support trends, highlighting insights for product and engineering teams

Requirements

• 1+ years of customer service experience
• Bilingual proficiency in Spanish and English (written and spoken)
• Availability to work during European business hours (GMT+1 to GMT+2)
• Excellent communication and moderation skills
• Strong problem-solving abilities and attention to detail
• Collaborative team player with a transparent work approach

Nice to have

• Knowledge of best practices for customer service
• Experience with customer support platforms, such as Intercom and Zendesk.
• Familiarity with blockchain mechanics, explorers (Etherscan, Worldscan) and lending protocols

Divine Research is an equal opportunity employer.