Community Manager & Support

About the role

You will play a key role in managing our digital community and providing top-tier customer support. This position is crucial for shaping and maintaining the voice and presence of DEX Screener across various digital platforms, including Telegram, Discord, and Twitter, while also managing customer support through platforms like Zendesk. Your contributions will be essential in enhancing our community engagement and support services.

About DEX Screener

DEX Screener is a real-time blockchain analytics app used by 2M+ crypto traders every month. As a small, lean team of 7, we are deeply involved in the rapidly expanding crypto industry. If you’re reading this, you likely already know about us :)

If working on a fast-growing product used by a butt load of people seems interesting to you then read on.

You must

• Open to all time zones, but you have to choose between one of the shifts:
  • Monday-Friday from 4am to 12pm UTC
  • Tuesday-Saturday: from 8pm to 4am UTC (if you are on GMT>5 that’s Wednesday-Sunday)
• Strong resilience and patience when handling inquiries from both beginner and occasionally frustrated users in the crypto space.
• Proven experience managing Telegram and Discord channels and bots.
• Familiarity with customer support systems (we use Front.com).
• Excellent communication and community engagement abilities. Comfort working independently in a small team.
• Fluent in ‘crypto-bro’ language: You should be comfortable with cryptocurrency jargon and the unique culture of the crypto community.

Nice to have

• You’ve dabbled in crypto before. It’s okay if you have a bunch of memecoins in your portfolio too, we’re not judging!
• Basic technical knowledge of blockchain technologies and security. Nobody can rug you!
• Experience with advanced community engagement tools or analytics.
• Familiarity with different cultural nuances within the global crypto community.

Hiring Process

1. Share the work you did, we will check it carefully.
2. Interview with Bini, Co-founder & CTO.
3. Interview with Andreas, Founder & CEO.

Benefits

• Competitive pay.
• A global, fully remote, work environment (we hire globally).
• Wellbeing & Health
  • 4 weeks paid holiday + local national holidays.
  • Flexible time off when needed, no questions asked.
• Childcare & Parental leave
  • Maternity, paternity, adoption, or shared parental leave.
  • 20 days of emergency childcare a year.