Customer Success Associate

Do you have a passion for world class tattoos? If so, we’re looking for you.

Who we are

Co:Create brings the artistry of tattoos into the digital age – offering collectors and enthusiasts unprecedented access to world-renowned artists and their creations. With Co:Create, collectors get priority booking with some of the world’s most coveted artists and obtain digital certificates of authenticity for the pieces they own. Blending tradition with technology, Co:Create not only preserves the art’s legacy but also opens new avenues for monetization and personal expression, ensuring each piece tells a story that lasts beyond time and skin.

We’ve raised a $25M seed round led by a16z crypto and have some the best founding artists in the Tattoo Industry.

The role

As the Customer Success Associate for Co:Create, you will play a crucial role in being the face of Co:Create to our collectors and our world-class artists. You’ll assist by connecting collectors who want their designs brought to life with the perfect artists. You will provide high-quality support both the artists and the collectors throughout the sales process.

As a liaison between our tattoo artists and collectors, you will protect the artist’s time and integrity by bringing them high-quality leads that translate to sales. You care deeply about the art of tattooing and your passion paired with your strong communication skills will be instrumental in executing our vision of elevating the work of tattoo artists.

To learn more about the role, please read the Mission & Outcomes for the Customer Success Associate.

You’ll get to

• Ensure each artist and customer you interact with loves working with you and Co:Create.
• Develop a deep understanding of each client’s needs, goals, and pain points to help align product development priorities.
• Build excellent relationships with our artists, understanding the different tattoo styles and preferences of each artist to match them perfectly with each collector and vice versa.
• Understand collector needs, answer inquiries, and provide advice and recommendations to ensure the best possible service and outcome.
• Drive sales by effectively communicating the value of our artists’ work and ensuring a high level of client satisfaction.
• Collaborate with our product team as the face and champion of our collectors, compiling and providing useful feedback to enhance the overall experience on our platform.

Who we are looking for

• 1-3 years of experience in luxury brand sales, customer success or customer service, preferably in a tattoo shop or related industry.
• A genuine love for tattoos and an understanding of the tattoo culture.
• Excellent communication skills, whether over the phone, video call or via email as you will need to be able to translate a collector’s vision to the artist and vice versa.
• Ability to put others’ needs first while selling to customers and go above and beyond for a customer.
• Strong organizational skills with attention to detail and the ability to manage multiple tasks simultaneously.
• Excellent communication skills.
• The courage to speak up and point out ways to improve the artist and customer experience.

Bonus

• Experience as an assistant or front desk associate at a tattoo shop.
• An understanding of the tattoo process from inquiry to aftercare.
• Ability to work autonomously, be proactive, prioritize, communicate, and function in a small team.
• Prior remote work experience.
• A curiosity for or experience with web3.
• HubSpot or related experience.

Salary and Compensation

• Competitive salary, as well as lucrative equity and tokenomics incentives. Curious what that means? Learn more about how we determine salary at Co:Create.
• Annual salary: $70,000
• Equity compensation: .016%
• Plus your choice of a signing bonus or additional equity bonus.

Benefits & perks

• Fully remote team (US time-zone based employees only at this time)
• Team offsites twice a year
• Health insurance
• 401k Retirement plan
• Unlimited vacation & paid time off
• Two company-wide shut downs a year to give everyone the week off in both the summer and winter.
• $200/month in “get what you need” funds.
• Hate Monday meetings? So do we! We have a strong “no meetings” policy on Mondays.

Our culture

How We Work

We care personally, and challenge directly: We cultivate a BS-free culture where honesty is coupled with empathy. Our team communicates with kindness and directness, ensuring clarity and mutual respect in every interaction.

We are humble and hungry: We embrace a mindset of continuous learning and scrappy innovation. Always open to new ideas and feedback, we’re hungry for progress, relentlessly pursuing our goals with determination and resourcefulness.

We take ownership & accountability: We champion proactive ownership and outcome-based accountability. Moving beyond just participation, we focus on impactful results, taking the initiative to identify and address opportunities and challenges head-on.

We are optimistic, but realistic: We know we can be successful, but have a healthy respect for challenges we have to overcome.

We work with speed and intention: When faced with a tradeoff of fast or complete, we move fast. Though we always strive for both. Our actions are quick but not hasty, always connected to our objectives and responsive to the ever-evolving needs of our artists and community.

What We Prioritize

​Artists’ Needs Above All: At our core, we prioritize the welfare and prosperity of artists. We’re dedicated to innovating solutions that amplify artists’ earnings and recognition, always placing their needs at the forefront of our endeavors.

Community Collaboration: We believe in the power of community. By fostering a collaborative environment, we ensure that artists, collectors, and community members have a voice in shaping our platform, aligning everyone’s incentives for mutual success.

Technology coupled with a respect for tradition: Honoring the rich traditions of tattoo art, we blend respect for history with a passion for innovation and emergent technology. Our approach involves understanding the past to skillfully craft the future, using technology to enhance and preserve the essence of this ancient art form.

About Co:Create

Co:Create brings the artistry of tattoos into the digital age – offering collectors and enthusiasts unprecedented access to world-renowned artists and their creations. With Co:Create, collectors get priority booking with some of the world’s most coveted artists and obtain digital certificates of authenticity for the pieces they own. Blending tradition with technology, Co:Create not only preserves the art’s legacy but also opens new avenues for monetization and personal expression, ensuring each piece tells a story that lasts beyond time and skin.

Co:Create is the initial venture by the team at Co:Create, a team committed to recognizing and rewarding the contributions of community members and to building a more equitable internet, one where shared ownership is paramount.

We are a woman-led company and believe in fostering a diverse and inclusive workplace. Candidates of all protected classes are encouraged to apply and we offer equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law.