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Customer Service Agent

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Job description

  • Delivering a high level of customer service to players regarding their queries and inform them about promotions and tournaments on site
  • Maintaining customer focus and responding to customer queries in accordance to company guidelines
  • Supporting and guiding customers with all requests, escalating and following up where necessary
  • Enable our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations
  • Keep up to date with new information/policies
  • Collaborate with our Fraud and Payments team in order to resolve customer queries
  • Collaborate with our CRM team
  • Supporting and guiding customers with all requests and escalating and following up where necessary

Qualifications:

  • At least 3 years in CS Agent/Officer position with relevant iGaming industry experience would be an asset
  • Knowledge of Blockchain, Crypto etc. would be an asset
  • Basic office skills including knowledge of Microsoft Word and Excel
  • Bilinguals are preferred, must be fluent in English

Requirements:

  • Able to work onsite / remote (rotate shift)
  • A team player that can work independently
  • Ability to think critically and draw from experience to make decisions
  • Care in dealing with sensitive information
  • You have a positive and a can-do attitude with a flexible approach
  • Strong customer orientation, and eager to contribute to startup team
  • Ability to deal with ambiguity and identify customer’s needs
  • The ability to organize and manage multiple priorities
  • An excellent listener
  • Smart and flexible

Shifting Schedule - GMT Time zone:

  • Team 1: 2:00am - 10:30am
  • Team 2: 10:00am - 6:30pm
  • Team 3: 6:00pm - 2:30am

Salary: Negotiable based on their experience

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