Customer Service Agent

Job description

• Delivering a high level of customer service to players regarding their queries and inform them about promotions and tournaments on site
• Maintaining customer focus and responding to customer queries in accordance to company guidelines
• Supporting and guiding customers with all requests, escalating and following up where necessary
• Enable our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations
• Keep up to date with new information/policies
• Collaborate with our Fraud and Payments team in order to resolve customer queries
• Collaborate with our CRM team
• Supporting and guiding customers with all requests and escalating and following up where necessary

Qualifications:

• At least 3 years in CS Agent/Officer position with relevant iGaming industry experience would be an asset
• Knowledge of Blockchain, Crypto etc. would be an asset
• Basic office skills including knowledge of Microsoft Word and Excel
• Bilinguals are preferred, must be fluent in English

Requirements:

• Able to work onsite / remote (rotate shift)
• A team player that can work independently
• Ability to think critically and draw from experience to make decisions
• Care in dealing with sensitive information
• You have a positive and a can-do attitude with a flexible approach
• Strong customer orientation, and eager to contribute to startup team
• Ability to deal with ambiguity and identify customer’s needs
• The ability to organize and manage multiple priorities
• An excellent listener
• Smart and flexible

Shifting Schedule - GMT Time zone:

• Team 1: 2:00am - 10:30am
• Team 2: 10:00am - 6:30pm
• Team 3: 6:00pm - 2:30am

Salary: Negotiable based on their experience