Community Manager

Snapshot

Akord is on the lookout for an experienced community manager who understands and is deeply passionate about web3.

• Start Date: January 2022
• Contract: Full time
• Compensation: competitive salary (paid in USDC if outside of France) and allocation of $AKRD tokens

About Us

Akord is a collaboration and file storage product, using end-to-end encryption and permanent blockchain storage on Arweave. We aim to take decentralised, secure and permanent storage to mass market. Our use cases are varied: ensuring your family’s digital heritage for future generations, securing important business and legal documents, storing artwork and other digital assets, and archiving historical records are just some of the ways people are already using Akord.

About You

You’re passionate about web3, you’re already in the the crypto, DeFi and NFT space, interested and following the latest trends and developments.

You’re sharp, a natural communicator, good natured, trustworthy, highly motivated, organised, detail orientated, a creative and data driven thinker, excited about Akord and what we do.

About the Role

You will be working closely with one of our founders, as well as any future marketing hires. Responsibilities will be varied and could evolve as the product and company does.

Responsibilities

• Develop our social and community strategy, as well as metrics to evaluate campaigns and progress.
• Be the voice and set the tone for Akord, understanding how and when to change the tone depending on context.
• Manage all our community channels – primarily Twitter and Discord at this point, but could be expanded – including posting content that aligns with our marketing strategy, creating campaigns, scheduling content, engaging with our community.
• Providing A-class community support, whether it’s connecting a developer with our engineers, updating investors or providing some expert product knowledge to people just getting going on the app.
• Working with the engineers to ensure there is a smooth process in regards to resolving reported bugs, overseeing the process from the user’s perspective, making sure they get the best support.
• Identify relevant social trends, potential partners and communities of interest to join in and develop content to engage these trends, organisations and people.
• Weekly check-ins with the rest of the team, keeping everyone else looped in on the latest community developments, sentiments and trends.
• Assist in marketing initiatives as they arise and support our marketers and co-founders in developing innovative campaigns.
• Synthesising feedback into suggestions for the team on how to improve any of our touchpoint, product or services.
• Proposing, validting and executing their own initiatives… this role can grow!

Requirements

• Preferably at least 3 years of experience in community and or social media management at a consumer-facing brand.
• The position is fully remote in Europe, but there must be some overlap with a normal working day in CET. There are two regular team meetings Monday and Friday 3pm CET.
• Fluency in English with stellar communication and writing skills. Someone who can effortless switch between fun tweets, professional customer support emails and friendly Discord chat, getting the tone right every time.
• Experience in working with consumer-facing applications/products/services.
• A creative thinker able to go beyond what others are doing and cookie cutter techniques to truly figure our what’s best for our unique context and community.
• A creative thinker who is capable of taking the initiative to figure out what needs to be done to achieve an objective.
• An independent and autonomous person who will never be sitting on their hands and always bringing their own ideas to the table.
• Excellent project management skills and ability to identify goals, prioritize tasks, and execute on quick timelines.
• Detailed orientated and looking at all data points to help evaluate and forward strategies and campaigns.

Nice to have

• Knowledge and experience using design tools to create content.
• Dedicated experience in a marketing, sales or customer support focused role.
• Copywriting or other writing experience like writing for a blog.

What we offer

• A small, supportive and friendly team to work with. We treat everyone as a respected, valuable team member, which means we trust you completely from day one.
• A strong culture of learning and excellence. We constantly strive to be the best we can in our fields, and are all deeply passionate people who believe strongly learning, evolving in delivering quality.
• Remote work and freedom to manage your time within an agreed framework of team meetings and high level objectives.
• A role that has no hard borders. A talented and driven person will have the support to take the role wherever they see the need within the remit of managing, evolving and supporting our community.
• A competitive salary and an allocation of the $AKRD token as one of the core team.
• The chance to be the 6th person in a company that aims to help build the foundations of web3.